What Diagnostics, Audit, and Privacy does
Use diagnostics, support bundles, audit logs, retention tools, encrypted provider keys, GDPR-supportive export/erase flows, and safe mode recovery to operate SophMate responsibly.
SophMate is built for WordPress and WooCommerce teams that want useful AI help without turning the site into an invisible automation box. The module keeps the work close to wp-admin, where products, orders, pages, policies, users, and operational history can be reviewed by the people responsible for the site.
What teams see in wp-admin
Diagnostics and trust screens show environment checks, connectivity checks, extension status, plugin/theme inventory, support reports, audit records, retention paths, and privacy tooling. These pages are designed for operating the plugin after launch, not only for first install.
Best-fit jobs
- Copy a diagnostics report for a support request.
- Review audit events after an action plan executes.
- Use WordPress privacy export and erase flows when required.
Product capabilities
- Environment and connectivity checks
- Support bundle generation
- Audit event review
- Retention purge tooling
- Safe Mode recovery
Operating notes
Run diagnostics before contacting support, review audit records after significant AI-assisted changes, and keep retention or privacy actions separate from ordinary content workflows.
When to use a different path
Do not use diagnostics or support bundles as a data dump. They should explain the environment and issue while keeping secrets and unnecessary customer data out of support channels.
How it stays governed
The important pattern is draft, review, approve, then execute. Read-only questions can stay conversational. Work that affects products, coupons, content, customers, workflows, images, or settings should move through a reviewed plan, workflow run, or publishing step. That is why Diagnostics, Audit, and Privacy belongs beside approval-based action plans, audit and diagnostics controls, and the broader SophMate tutorial library.
What to measure after rollout
Track diagnostic failures resolved, support reports created, audit review cadence, privacy export or erase events, and retention jobs completed.
Where to go next
Compare this module against the rest of the SophMate feature library, map it to a team scenario in use cases, or start with a practical guide from SophMate tutorials.
