Audit Log Review

Audit purpose

The audit log exists so teams can explain what SophMate suggested, what was approved, what executed, and what failed. Review it after product edits, coupon creation, support replies, workflow runs, Theme Assistant changes, provider issues, and production incidents.

What to look for

Look for the prompt context, affected records, risk level, reviewer identity, execution status, timestamps, and follow-up actions. The Audit Log feature is part of the trust surface, and the audit tutorial shows how to interpret records after a change.

Governance cadence

Review audit records during monthly governance checks, after staff changes, and after unexpected provider usage. Connect audit review to budget and usage controls so usage can be tied to actual work.

Owner and cadence

• Primary owner: account owner, agency lead, privacy owner, or operations lead depending on risk area.
• Review cadence: monthly, after incidents, after staff changes, and before client or stakeholder reporting.
• Escalate when ownership, approval, privacy, backup, audit, or client-reporting decisions are unclear.

Production checklist

• Review prompt context, affected records, risk level, reviewer, execution status, timestamp, retries, and follow-up actions.
• Check audit records after product edits, coupon creation, support replies, workflow runs, visual publishing, and incidents.
• Assign owners for approval policy, audit review, retention, privacy handling, backup validation, and support escalation.
• Keep governance decisions visible in onboarding notes so agencies, developers, support leads, and store owners do not invent separate rules.

Acceptance checks

• The audit trail can explain the decision chain to another operator or client.
• Missing, confusing, or incomplete audit records trigger escalation before more related work runs.
• A reviewer can identify the accountable owner for customer, commerce, theme, privacy, and provider decisions.
• The team has a repeatable monthly review for budgets, audit events, permissions, retention, and unresolved incidents.

Common mistakes

• Reviewing only successful executions and missing rejected, failed, retried, or partially completed plans.
• Treating governance as a one-time setup task instead of a recurring review of roles, budgets, approvals, retention, and audit records.
• Sharing diagnostics, screenshots, or client reports before removing secrets and unrelated private data.

Related operations

• Practice with the audit tutorial.
• Use Incident Response Runbook when audit review reveals production impact.
• Use Backup and Staging Workflow before high-risk changes.
• Use Regulated Claims and Legal Review before publishing sensitive claims.
• Use Access Offboarding and Seat Review after staff, contractor, or agency changes.
• Use Privacy and Data Retention before sharing support evidence.
• Use Privacy Export and Erase Requests before handling requester data.
• Use WooCommerce High-Risk Actions before store-changing work.
• Use Personalization Privacy Review before visitor targeting launches.
• Use Storefront Panel Consent Review before launching visitor-facing panels.