Build a Knowledge Base from Shipping and Return Policy Pages
Import WordPress shipping and return policy pages into SophMate Knowledge Base so support replies and agents can cite the correct source.
Tutorial category
Knowledge and support
Import policies, FAQs, tone guides, and procedures so Copilot and agents can draft support answers with citations and revision history.
Use Knowledge Base Citations in WooCommerce Support Replies
Ask SophMate for support replies that cite Knowledge Base items, separate policy facts from suggestions, and keep customer-facing answers reviewable.
Roll Back a Knowledge Base Revision Safely
Use SophMate Knowledge Base revision history to recover from a bad policy edit while preserving the audit trail and a new rollback revision.